Refund policy
Return & Refund Policy
Thank you for shopping with us. Please review our Return & Refund Policy carefully.
Return Eligibility
We accept returns within 7 days of delivery.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- A valid proof of purchase (order number or invoice) is required
Returns requested after 7 days of delivery will not be accepted.
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Non-Returnable Items
The following items are not eligible for return or refund:
- Used, worn, or damaged items (unless due to a manufacturing defect)
- Clearance or sale items
- Personal care or hygiene products
- Customized or made-to-order items
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Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
Please provide clear photos or videos for verification.
Upon approval, we will offer a replacement or refund, as applicable.
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Refunds
All returned items are subject to inspection.
If your return is approved:
- Refunds will be processed within 7–10 business days
- The refund will be issued to the original payment method
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Shipping Costs
- Customers are responsible for return shipping costs
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost
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Exchanges
Exchanges are permitted only for:
- Size changes
- Variant changes of the same product
All exchanges are subject to product availability.
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Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: alharamsouq@gmail.com