Shipping policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines how we process and deliver your orders.
Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays)
- Once your order is processed, you will receive a confirmation email with shipping details
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Shipping Time & Delivery
- Estimated delivery time: 5–10 business days (depending on your location)
- Delivery times are estimates and may vary due to external factors such as carrier delays, weather, or high demand
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Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- Any applicable taxes or duties are the responsibility of the customer
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Order Tracking
- Once your order has been shipped, you will receive a tracking number via email
- You can use this tracking number to monitor your shipment status
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Incorrect Address
- Customers are responsible for providing accurate shipping information
- We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout
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Lost or Delayed Shipments
- If your order is delayed, please allow additional time for delivery
- In case of lost shipments, please contact us and we will assist you in resolving the issue with the carrier
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Damaged Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos or videos
- We will review the issue and provide a suitable resolution
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Contact Information
If you have any questions regarding shipping, please contact us:
📧 Email: alharamsouq@gmail.com